Dubai Tourism to Inaugurate ‘HITEC Dubai 2018’

HITEC Dubai 2018, the Middle East’s largest hospitality technology exhibition and conference, will be inaugurated by Dubai Tourism on 5th December 2018. The annual business-to-business (B2B) exhibition will give Middle East buyers, currently worth over USD 75 billion, access to the world’s leading technology solution providers and experts in the hospitality sector.

Commenting on the critical role technology is playing in driving tourism, Issam Kazim, CEO, Corporation for Tourism and Commerce Marketing (DCTCM)stated, “Dubai is a global hub of innovation with the ongoing development of technology at the centre of our strategy. Disruptive technologies are creating new opportunities for our industry while re-engineering the marketplace, and Dubai is at the forefront of capitalising on these emerging technologies to optimise travellers’ journey. We will continue our focus on harnessing the power of data to redefine the customer journey whilst strengthening developments of advanced technology solutions as we invest in entrepreneurship and environmental sustainability that sets a new benchmark for global travel. As such, we are delighted to support HITEC Dubai as the tourism sector continues to lead the way when it comes to evolving technology.”

Dubai Tourism is the destination partner for HITEC Dubai 2018 that will feature regional and international case studies, thought-provoking panel discussions and technology demonstrations from 70+ solution and service providers. Co-produced by Hospitality Financial and Technology Professionals (HFTP®) and Naseba, the two-day trade show will be held on 5th and 6th December 2018 at the Madinat Jumeirah Dubai.

Frank Wolfe CAE, CEO of HFTP said, It’s an honour to receive DTCM’s endorsement to HITEC Dubai for the second consecutive year and has their CEO Mr. Issam Kazim lead the show’s official opening ceremony. DTCM’s support reemphasizes the government’s commitment to transform the hospitality industry through proactive adoption of innovative and intuitive technology, and further position the UAE as a regional driver of innovation.”

Few industries have felt the impact of enabling technology like hospitality. HITEC Dubai’s Advisory Council Chairperson Laurent A. Voivenel, Senior Vice President, Operations and Development for the Middle East, Africa and India for Swiss-Belhotel International, said, “Technology holds the key to a more advanced, sustainable and smart future which is revolutionising the hospitality sector like every other industry. Tech-savvy tourists are demanding more from hotels and therefore it is essential to give them the enhanced experiences they crave. Internet of Things, Cloud Technology, Virtual Reality, Artificial Intelligence, Robotics, Blockchain, etc are all paving the way for the future of technology in the hospitality sector and HITEC Dubai will be a great platform to see the latest developments transforming our industry.”

For more information on HITEC Dubai 2018 visit https://www.hitec-dubai.com/

To register, please click here

Call Amir Abdin or Rouf Hyder Beigh on +971 45 81 43 00

ABOUT HFTP

Hospitality Financial and Technology Professionals (HFTP) is a global non-profit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry’s problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world’s only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry.

ABOUT NASEBA

Naseba offers global business facilitation services. The company creates growth opportunities by bringing together people, partners and ideas. It helps clients raise capital, enter new markets, secure partners, close sales and educate workforces. Naseba’s goal is to create opportunity and add economic value at every stage of its client’s journey. It does this through three key areas: investor services, commercial services and leadership services. Since inception in 2002, Naseba has facilitated deals totalling billions of dollars for its clients. The company has connected over 100,000 global executives through more than 1,000 proprietary business platforms and is an expert in growth markets.

About Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism)

With the ultimate vision of positioning Dubai as the world’s leading tourism destination and commercial hub, Dubai Tourism’s mission is to increase the awareness of Dubai among global audiences and to attract tourists and inward investment into the emirate. Dubai Tourism is the principal authority for the planning, supervision, development and marketing of Dubai’s tourism sector. It markets and promotes the Emirate’s commerce sector, and is responsible for the licensing and classification of all tourism services, including hotels, tour operators and travel agents. Brands and departments within the Dubai Tourism portfolio include Dubai Business Events, Dubai Calendar, and Dubai Festivals and Retail Establishment.

For media contact:
Hina Bakht
Managing Director
EVOPS Marketing & PR
Mob: 00971 50 6975146
Tel: 00971 4 566 7355
Hina.bakht@evops-pr.com
www.evops-pr.com

Conrad Indianapolis Launches Intelity Guest Service Platform to Great Success

The downtown, luxury Indianapolis hotel sees its numbers of engagements, clicks, requests, and orders soar

Intelity, the leading integrated mobile and in-room technology provider for the global travel industry, has announced its full guest service platform is now live at the luxurious Conrad Indianapolis hotel.

The award-winning hotel, located just a three-minute covered walk from the downtown Indianapolis Convention Center, launched the Intelity Guest Service Platform, which includes in-room tablets, and Intelity’s staff-facing service management system along with Conrad Concierge through the Hilton Honors mobile app.

Intelity’s in-room tablets were introduced in June of this year, and the results have been incredible. The property’s goal was to provide a simple way for guests to interact with dining menus, facilitate ordering, and in turn, increase revenue while still maintaining staff performance and capacity. In just three months, digital dining orders increased by an astonishing 444 percent, a clear indication that guests are responding well to the tablets. In addition to the increased orders, the Conrad Indianapolis has also experienced an average in-room dining check increase of almost 15 percent.

“We wanted to make it more convenient for our guests to order in-room dining, make service requests, and otherwise communicate with our team using smart technology, which is why we introduced Intelity’s bedside tablet,” said Maria Alviz, Public Relations and Marketing Manager for the Conrad Indianapolis. “It’s important for us to be able to track our guests’ needs in order to better service them, and this tool lets us do just that. Through high usage, we are really learning about our guests.”

Alvis said that being able to track engagement, average check, top-selling meal items, clicks, orders, and requests provides insight into what guests need and are most focused on, which in turn helps management make more informed decisions about their menu and pricing.

INTELITY ORDERS

In addition to placing in-room dining orders, guests use the customized Intelity in-room tablets to access hotel information and create service requests. “The fact that guests can see the menu and make an instant order, rather than having to pick up the phone,” she said, “makes the process easier and less stressful for our guests. It also lowers the risk of human error when taking in-room dining orders. Further, it streamlines all of our orders for our staff by 80 percent.”

“Our team makes sure guests are aware of the system and how to use it so that they are really taking advantage of its features. It’s proven to be convenient for them to make any type of request without having to flip through a paper directory. This has saved our property thousands of dollars of unnecessary expense in creating and reprinting our in-room collateral. With Intelity’s tablets, our room service menus and hotel information are never outdated.”

Not only has guest feedback been very positive, but the hotel’s staff and management also report being happy with the new system. “Management is pleased that we brought in Intelity,” said Alvis. “We look forward to incorporating this technology into all our rooms to continue improving our guests’ experiences.”

Intelity is merging with KEYPR, the enterprise provider of cloud-based guest experience and management solutions to hotels, casinos, and luxury residences. The new company, branded as Intelity, touches all points of the hotel guest and employee journey and is, by far, the largest and most deeply integrated, comprehensive hospitality platform on the global market.

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world’s first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity’s complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the “Official Mobile & In Room Technology Provider” for Forbes Travel Guide, as well as the “Best Mobile App in Hospitality” from Travel Weekly’s Magellan Awards and the “World’s Leading Hotel Brand App” from the World Travel Awards. For more information, please visit www.intelitycorp.com.

Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership

Partnership offers hotels a suite of tools to manage their properties and interact with guests

Los Angeles, CA (November 7th, 2018) — Intelity, the global travel industry’s leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry’s leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests.

Through Intelity’s enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE’s operations platform, hotels gain a best-in-class back-of-house operations system that streamlines staff communication and centralizes task management across staff departments. This integration seamlessly connects the two platforms and offers hotels by far the most sophisticated way to coordinate operations with guest activity that is available on the market today.

Technology, and providing the ease and efficiency hotel guests demand, is critical. Studies show that guests want hotels to continue investing in technology and to offer tools that allow them more control over their hotel experience. Guests want to be able to use their smartphone and a mobile app to control various aspects of their booking and stay, and in the hotel room, they want the types of technology they are accustomed to at home. Sixty-five percent of hotel guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they consider important.

While Intelity and ALICE are great platforms separately, together they provide an amazingly full guest journey that addresses what guests want. They can check in with the mobile app on their smartphone, bypass the front desk, and use their device as a room key. During their stay, they can request services and place orders, which are processed through ALICE’s platform. Intelity, which is in the process of merging with the cloud-based guest experience and management platform KEYPR, lets guests connect easily with the hotel, its staff, amenities, and the neighborhood.

ALICE tracks to-dos, ensures staff accountability, and provides advanced reporting so owners and managers know exactly what’s happening on their property at all times. Routing guest requests and communications directly to the applicable staff member saves time, reduces the chance of error, and redefines operational excellence.

“After 10 years in the industry, we’ve seen a lot of companies come and go,” says Intelity CEO David Adelson. “But ALICE stands apart. The team at ALICE has built a great platform that is highly successful and in demand. We are happy to have brought this integration live, and look forward to our future collaborations.”

“We are excited to deliver this joint solution to our customers,” says ALICE President, Alex Shashou. “Intelity is a company that has been at the forefront of in-room guest technology for years. The industry is starting to see some really positive data around the impact of mobile and in-room tablets on the guest experience.”

Both Intelity and ALICE are Forbes Travel Guide Brand Officials, and more than a third of all Forbes Travel Guide hotels use Intelity or ALICE – or both. To request a demo of both platforms, visit https://www.aliceplatform.com/intelity. The companies are offering 10% off both solutions and a free integration if signed in 2018.

About ALICE

By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world’s leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com.

About Intelity Solutions, Inc.

Intelity, headquartered in Orlando, Florida, is the creator of the world’s first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity’s complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the “Official Mobile & In Room Technology Provider” for Forbes Travel Guide, as well as the “Best Mobile App in Hospitality” from Travel Weekly’s Magellan Awards and the “World’s Leading Hotel Brand App” from the World Travel Awards. For more information, please visit www.intelitycorp.com.

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Lola Feiger
Digital Marketing
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KEYPR Launches KEYPR TV, the Most Advanced Casting Solution in Hospitality

In partnership with Nevaya, KEYPR provides hotel guests with the most comprehensive, hassle-free TV casting available today

KEYPR® , the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management , is announcing its partnership with Nevaya, the go-to TV cloud entertainment company for hospitality, to create KEYPR TV. The new feature allows guests to stream content from their personal mobile devices or KEYPR’s in-room tablets to hotel TVs, with no app downloads, required sign-ins, or overly-complex access codes.

As evidenced by the shift in how consumers are increasingly engaging with mobile and digital content at home the trend is also being pulled into hospitality. According to Zenith Media, nearly one-quarter of all media consumption across the world is mobile today and aggressively growing. This highlights a massive opportunity for hotels to increase guest satisfaction by adopting mobile friendly content technologies.

With KEYPR TV, hotel guests are now able to seamlessly replicate their “at-home” experience. The integration works with all Chromecast-compatible apps, allowing guests to stream their favorite shows or movies instantaneously upon entering their room. The complete integration of KEYPR tablets and KEYPR TV offers a simple way for guests to launch apps and cast to any hotel television, regardless of brand or model. The KEYPR tablet boasts a user-friendly interface, an effortless way to enter credentials, and is the perfect medium to introduce new content that guests may not be carrying on their own device. KEYPR’s extensive list of content partners allows hotels to provide more unique entertainment apps via in-room tablets previously not available through embedded TV solutions.

In true KEYPR fashion, the casting product is pushed well beyond expectations. KEYPR TV offers not only easy casting for guests, but also personalized welcome screens, hotel and travel information, managed promotions to upsell property services, and an interactive exploration mode controlled through the in-room tablet. This exploration mode gives hotels the opportunity to present an interactive video compendium to show off the property and its services in beautiful HD quality, and more.

KEYPR hand-picked Nevaya as its casting partner to guarantee that KEYPR TV was powered by the most intuitive and versatile system on the market that can fit into nearly any network architecture. The Nevaya Cast management system ensures privacy between guests, rooms and devices. Guests can connect to KEYPR TV automatically as they join the hotel WiFi or via a QR code shown on the TV welcome screen. In either scenario, KEYPR and Nevaya manage the pairing without putting any burden on a hotel’s IT department.

“We pride ourselves in being the leader in Chromecast-based TV solutions, entertaining rooms at some of the most prestigious properties across the globe,” said James Richmond, Co-Founder and CEO at Nevaya. “We are excited to power KEYPR TV and further expand our reach in the U.S. with the broadest enterprise platform in hospitality.”

The powerful Nevaya backend integrates with KEYPR’s Guest Experience Management System (GEMS®), which actively monitors all Chromecast devices on the property, and self-heals when a device needs a reset. Other product features include synced inventory across all touchpoints (mirror, in-room tablets, mobile), hotel and travel information, and other amenities. Guests will be able to enjoy the content they love without the risk of hidden fees, on a comprehensive platform that’s become second to none for its overall usability and reliability.

“KEYPR TV is simply the most advanced casting solution in hospitality today,” said KEYPR CTO Philippe Dias, “and we have selected a great partner in Nevaya to bring it to life.”

KEYPR TV is now available and will be on display at KEYPR’s booth #1710 at HITEC Houston. To request a demonstration, email demos@keypr.com, or sign up for a complimentary show pass from KEYPR via this link.

About KEYPR

KEYPR® is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR’s digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS®) and intuitive tools that provide visibility into guest needs before, during and after their stay — all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com .

About Nevaya

Nevaya offers entirely cloud-based solutions for the hospitality industry, enhancing the experience for both hoteliers and guests across the globe with their in-room entertainment and WiFi services. Fully cloud-based, Nevaya’s services are available with minimal hardware and an incredibly fast setup, for a reassuringly convenient and reliable experience. The intuitive and bespoke design provides exceptional guest engagement for the hotelier and an enhanced entertainment experience, providing significant benefits and ROI opportunities for any establishment within the hospitality industry. www.nevaya.com

Intelity x KEYPR Meet Guests’ Mobile Demands

The good news for hoteliers is that soon-to-be combined companies Intelity X KEYPR can equip properties with up to 75% of the mobile functions guests want today, and even more will be available in the future.

Study shows despite guests ongoing requests for more mobile engagement, few hotels are offering functionality everywhere guests want it;
Intelity X KEYPR can help

According to Hospitality Technology’s 2018 Customer Engagement Technology Study, hotels are slow to adopt the mobile functionality guests want. Over 40% of those surveyed want to do one or more of the following: use their smartphones and tablets to manage reservations, control the guest room environment, check in/out, request services, order room service, unlock their rooms, and more. However, fewer than half of all hotels currently offer a majority of these mobile features. According to the study, of the 24 mobile features guests want, only 3 are widely available (room reservations, loyalty program management and on-property events).

180821-Mobile_Expectations-KEYPR_Blog-02-compressed

The good news for hoteliers is that soon-to-be combined companies Intelity X KEYPR can equip properties with up to 75% of the mobile functions guests want today, and even more will be available in the future.

“Since Intelity’s inception back in 2008, I have been amazed to witness firsthand the development in the hospitality technology space. Technology is truly disrupting the industry and mobile applications in particular are redefining how services are delivered,” said David Adelson, Intelity President and CEO.

The study released last week shows that hotels are realizing the importance of adding mobile technology to all areas that touch the guest. Further findings revealed significant increases since 2017 in enablement of mobile check-in/out and room controls. The ability to bypass the front desk by activating a mobile key went up from 16% in 2017 to 35% today.

Merger = More

Upon completion of its merger with KEYPR, Intelity will offer the broadest, most complete guest service and in-room technology platformavailable on mobile, tablet, TV, chat, voice, back-office, CMS, mobile key, and more. The combined platform will provide hotels with 20 out of the 24 mobile functions that travelers said they want in the 2018 CETS, including:

  1. Room reservations
  2. Loyalty program management
  3. Calendar of events
  4. Mobile check-in/out (with enhanced PMS integration)
  5. Search for hotels with location-based technology
  6. View property maps
  7. Take a consumer satisfaction survey
  8. Integration of mobile device and in-room TV
  9. Mobile room key
  10. Read/post reviews
  11. Request service
  12. Order room service (with enhanced POS integration)
  13. Retrieve bill (with enhanced PMS integration)
  14. Ability to change and manage reservation
  15. Purchase services
  16. Receive/redeem coupons
  17. Schedule wake-up calls
  18. Control guest room
  19. Access social media
  20. Ability to order/request services w/ voice control

180821-Mobile_Expectations-KEYPR_Blog-03-compressed

Demand for smart technology continues to grow. The capability to control guestroom TVs from mobile phones is up 22% over last year, and the ability to purchase hotel services such as spa, golf, etc. is up 22% as well; using a smartphone as a guest room key and ordering room service via a mobile device are both increased this year to 19%; and scheduling wake-up calls via mobile rose to 16%.

“In the last year, hotels have made strides toward meeting guests’ mobile demands,” said KEYPR CEO Robert Stevenson. “This is good news, but as an industry we can do better. To deliver the most mobile services in ways guests are expecting takes choice, speed, convenience, empowerment, and ultimately value. It takes the Intelity X KEYPR platform.”

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world’s first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity’s ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the “Official Mobile and In-room Technology Provider” of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.

About KEYPR

KEYPR® is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR’s digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS®) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash’ all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.

IQware: Time for a Change

Since switching over to IQware’s Global Property Management System, the Riveredge Resort is saving time and increasing revenue with a streamlined program that optimizes the guest experience.

DEERFIELD BEACH, FLA. —  The Riveredge Resort in Alexandria Bay, N.Y., prides itself on its historic charm. Located on the St. Lawrence Seaway in the heart of the Thousand Islands, the Riveredge Resort shares the neighborhood with historic Boldt Castle, museums and historic villages.

While there’s no way to truly turn back time, the Riveredge Resort has found a way to recapture what was once lost time with the help of IQware’s Global Property Management System (PMS).

“The IQware system has helped streamline our operations, making reservations faster, quicker and easier,” says Christine Penrose, General Manager for the Riveredge. “What were once 20 minute phone calls have been cut down to 5 minutes. And the online system is amazing. We had to manually add rooms sold to our inventory before, but it is now done automatically. It really expedites the process for guests, staff and management.”

Designed to link all your revenue and operational applications to the heart of your hotel, the IQware PMS ensures efficiency, productivity, profitability and, most important, guest satisfaction. IQware excels at building relationships and delivering dependable, fully integrated and perfectly-suited solutions to its ever growing client base.

Beyond its collection of feature-rich hospitality management applications, IQware becomes a true partner in technology with its customers, offering ongoing customized training, user-driven technology development, 24×7 support and lifetime upgrades.

“There is no cookie-cutter PMS that is going to work right for every hotel property out there,” says David Perkins, President of Deerfield Beach-based IQware. “That is why IQware is designed for complete customization and unlimited flexibility to meet each of our customers’ unique needs. Our software, built upon a series of integrated modules and superior technology, was designed to address every facet of your business, with a singular focus on ultimately improving your bottom line.”

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The Riveredge Resort has been working with IQware since November 2009. Having just completed its first busy summer season with IQware, Penrose says the system made a huge difference in helping manage the operations of its marina. The Riveredge offers over 2,000 feet of prime dock space with power, water and cable TV hook-ups on the St. Lawrence River.

“We were never able to do reservations for our docks along with our guestrooms before. They always had to be handled separately,” says Penrose. “With IQware, we were able to bundle all those reservations together. It streamlines the process and is another time-saver for our staff. It’s made things a lot easier this past summer.”

Likewise, IQware helped integrate operations for the hotel and the on-property restaurant, giving guests the ability to charge their meals directly to their rooms.

“Built from the ground up specifically for hoteliers, IQware products were built to be modular and fully integrated from inception,” says John G. Denver, Vice President, Business Development for IQware. “IQware’s Global PMS handles everything, including front desk operations, sales and marketing, and even housekeeping assignments. IQware PMS will manage special offers, gift certificates and travel agent commissions. It even works for extended stay or timeshare management. No matter how large or small the property, there is a solution for every need.”

IQware’s powerful solution includes interfaces to over 500 products to ensure your peripheral products speak directly to the PMS solution to save time and offer a better guest experience.

  • Back Office Exports
  • Call Accounting charges
  • Credit Card Authorizations
  • Direct Connect Online Bookings from Web Site
  • Direct Deposits
  • Electronic Key creation
  • Energy Management
  • In-Room Interactive system management
  • In-Room Minibar
  • In-Room Safe
  • Internet Billing System
  • PBX (Room Status, Voicemail, Maid Status, Wake-up Calls)
  • POS account charging
  • Sales & Catering
  • Voice Mail
  • 1099, 1098 and 1042 Documents
  • 2 Way GDS/IDS Connectivity

Robust Reporting

IQware delivers a robust reporting package, providing meaningful statistical data on profitability, capacity and other critical performance benchmarks.

“The information available is unbelievable,” says Penrose. “With a couple of clicks on the computer screen, we get a complete map view of the entire hotel, and can immediately see all occupied and unoccupied rooms. We can even get an overview of the marina.”

This map view is part of IQware’s Visual Room Chart, a multi-functional graphical calendar that visually displays the days of the month, room occupancy status, reservations, color coding, links to features, housekeeping status, applications and detailed information. This program gives the front desk another efficient method of creating reservations and processing walk-ins.

“The detailed occupancy reports, forecast reports, and more from IQware are phenomenal,” says Tina Rogers, Room Operations Manager for Riveredge. “It allows us to get a complete picture of our operations, and makes it simpler to make necessary changes. We can easily lower or increase our rates when we need to based on the available data, helping increase our RevPar.”

Rogers also says that all the information collected easily integrates from the front desk to the sales and marketing team, eliminating the need to upload guest information into two separate systems. The guest history is the optimum marketing tool for hoteliers who wish to analyze and develop their repeat business not only through reports, but also through valuable on-line statistical information, mailing facilities and guest loyalty programs.

Customer Service

Finally, IQware rounds out its program with distinctive and responsive 24/7 support, software upgrades and personalized training.

“The switch over to IQware was very smooth,” says Penrose. “Their staff stayed on site for a two-week training program, giving everybody the chance to learn the system’s capabilities. Even new employees we add are able to learn the system quickly and easily.”

For any issues that may “come up” post install, IQware provides 24×7 Support via phone, email and a web based helpdesk. Also available to IQware customers is IQuniversity. This distinct module is a robust online training solution designed to allow your new and existing staff members to have customized training at their fingertips. Through an online tutorial that gives you access to controlled lessons and training agendas, you can ensure that your staff is maximizing your investment by being fully trained. In addition to the tutorials, IQware offers weekly live sessions with an expert trainer to cover advanced topics. IQuniversity will allow you to make certain that you’re using all of IQware’s modules and features to their full potential.

“Their customer service is very speedy,” says Rogers. “They are always working with us whenever we come up with a new need. There are even things now that they are developing solutions for.  It’s an ongoing relationship. The service doesn’t stop after the system is installed.”

“Our growing family of customers benefit from our rigorous testing practices and unwavering commitment to customer excellence and continuous improvement,” says IQware’s Perkins. “Our help desk is here to assist customers and contribute as much as possible to their day-in/day-out success. If an issue arises in day-to-day operations, or a new need is identified, IQware’s easily accessible and thoroughly knowledgeable support team immediately begins working toward a solution.”

About IQware

Deerfield Beach, Fla.-based IQware has been “Helping Hospitality Partner With IntelligenceSM” for 25 years. Today, more than 5,000 end users utilize IQware software to help best market and manage more than 120,000 rooms generating more than $3.5 billion in gross room revenue. IQware brings with it more than 300 years of combined experience managing hospitality properties and developing and supporting related software. “Built By Hoteliers For Hoteliers,” IQware’s Global Property Management System and more than two dozen add-on modules optimize operations at properties of all types − limited- and full-service hotels, resorts, condo-hotels and timeshares — and all sizes — from regional hotel chains to multi-property management companies to small independents IQware is Your Single-Source Technology Partner through ongoing customized training, user-driven technology development, 24×7 support and lifetime software upgrades. Looking for a competitive edge? Look no further. IQware “Helps Hospitality Better Find, Book, Host, Know & Keep Clients.” IQware solutions offer numerous ROI-generating tools including e-marketing, four-tier yield management, Web-Rez, packages, loyalty points, etc.  Because IQware’s Global Property Management System has served as the heart of so many hotel operations for a quarter century, today IQware also can provide the lifeblood for Condo Management, Point Of Sale, Sales & Catering, Online Reservations, Spa Management, Marina Management, Central Reservations System and e-CRM electronic (Customer Relationship Management). IQware takes technology partnering to a new level − just ask our ever-expanding family of clients conducting business in two dozen countries. For more information, visit www.iqwareinc.com or call (877) 698-5151.

Hand in Glove: IQware Perfect PMS Fit For Myrtle Beach Condo

IQware’s Global Property Management System handles everything a condo homeowner expects, so Myrtle Beach National’s 11 condo resorts comprising more than 4,600 managed units can stay focused on building their business.

DEERFIELD BEACH, FLA. —Four years ago, Myrtle Beach National started out with IQware’s Property Management System, implementing six condominium resort properties. Today, the hospitality leader is preparing to launch its 11th property using IQware’s Global PMS.

“Back then, we spent a lot of time looking at the various packages in the marketplace — and we decided on IQware,” says Ric Coates, Director of Revenue Management for Myrtle Beach, S.C.- based Myrtle Beach National. “We needed to move to a system that would let us both scale our operations on an enterprise-wide basis and continually advance to the next level. IQware was absolutely the right decision for us.”

“We’re extremely pleased with Myrtle Beach National’s success using IQware,” adds David Perkins, President of Deerfield Beach-based IQware. “Our mission is to partner with our customers with the single-minded focus of doing everything we can to improve their bottom lines by constantly designing and implementing visionary solutions to meet their specific needs.”

Coates says a major reason Myrtle Beach National selected the IQware Global PMS was because it represents homeowners’ needs the best.

“We’re essentially a 100% condo homeowner operation. Our 11 managed properties comprise 4,654 units,” Coates notes. “About 95% of these represent the typical condo rental scenario, and IQware’s Global PMS does a great job handling the requirements for managing them.”

Gold Mining Made Easy

“The Myrtle Beach market is unique in the number of management companies serving the marketplace. To be competitive, you have to do it right and you absolutely have to meet the needs of the condo owners”, according to Coates.

“This is where IQware shines”, points out Perkins. “More than 100 condo properties use IQware’s Global PMS software. It offers the features and built-in functionality to help operators with a variety of issues, including room rotation and balancing room revenue among unit owners.”

“IQware integrates condo ownership, owners’ fulfillment and property-management applications in a unified whole,” said Perkins. “It offers a unique set of standardized, industry-specific tools that let condominium properties excel at what they do.”

“I have used many property management systems over the course of my career, and I have to admit that IQware is by far the best,” concludes Coates.

With the IQware Global PMS, Coates says properties can focus on excelling at meeting the needs of their condo owners while IQware takes care of all of the details.

“IQware is a gold mine of functionality,” Coates adds.

Putting Heads in Beds — Profitably

“With the huge variety of properties in the Myrtle Beach marketplace, it’s all about putting heads in beds — whether you are a condo owner, a property manager or a resort operator,” says Perkins. “IQware gives customers the functionality they require to meet the needs of the ever- changing condo-hotel/resort business, both in good and turbulent times.”

Myrtle Beach National is far from alone in its selection of the IQware Global PMS. In fact, multiple other hospitality companies in and around Myrtle Beach also use IQware.

“Because we have so many users in the Myrtle Beach marketplace, we can pool our knowledge and experiences and combine that with the attentive support help we get from IQware when needed,” Coates says.

“IQware continues to modify and update its technology on a regular schedule, and we enjoy the benefits of this constant reinvestment,” say Coates. “IQware’s regular software updates enhance  our operations. In a number of cases, I’ve been surprised at how useful some of the software additions proved to be for our bottom line. Many of these additions are based on the recommendations of us and other users.”

“Because IQware is tested and so widely used, there is very little need for significant customization. The system truly stands in a class of its own when it comes to capturing, disseminating and delivering real-time business intelligence”, according to Coates.

“IQware does a solid job of reporting the information we need on a daily basis,” Coates says. “It’s routine to get exactly what we need, when we need it, which is great for unit and property efficiency and profitability.”

A Partnership That Benefits All

“The great thing about IQware is that we have a true partnership with them,” Coates continues. “Quite honestly, IQware has been great to deal with. Whenever we’ve had an issue, it’s always been straightforward to work through the process of getting it resolved.”

Perkins emphasizes that everyone at IQware is committed to partnering with each customer. “Our people are really good about chasing down issues. They really strive to do a great job on interacting with our customers to get things resolved quickly and precisely.”

“IQware’s responsiveness lets us operate with a leaner staff than we could otherwise,” adds Coates. “This is key, especially today.”

Coates also finds that the system lets him be more efficient at doing his job.

“Since each property has its own database, it’s a simple matter of me logging in remotely to each of the servers and run the reports I need to do the monthly accounting roll-up,” Coates says. “This is very important to me because we have so many properties. And IQware is working with us to further automate some of the steps in this process, so these efficiencies will only expand exponentially.”

“We’re working on implementing the booking engine to streamline our processes even more,” Coats adds. “We’re also looking at a direct connect interface between IQware and our Web site so we can act on opportunities more quickly. We don’t want to miss opportunities in the marketplace, and IQware gives us that critical edge — the ability to be more responsive than our competitors.”

To underscore the effectiveness of the partnership with IQware, Coates points out that the firm’s 11th implementation of IQware, at the North Beach Plantation property opening this month, already is completed and fully operational.

“We view IQware as true partners in our business venture,” Coates concludes. “We speak to them regularly and they work with us on an ongoing basis to help grow our business. It is truly a great relationship.”

About Myrtle Beach National Company/Brittain Resort Management

The Myrtle Beach National Company has evolved into one of the leading golf course owner and management operations in the Southeast, featuring many of the most well respected signature courses along the Grand Strand. The company formed in 1971 and operates ten golf courses and has interest in three resorts and three rental companies. For more information about Myrtle Beach National Company, visit www.mbn.com. Brittain Resort Management is a full service property and rental management company located on the Grand Strand of South Carolina. For three generations, Brittain Resort Management has been a constant fixture in the oceanfront landscape of Myrtle Beach: building, overseeing, and managing some the area’s best known vacation and golf resorts. One generation after the next, we make it our business to make your property work hard so you don’t have to. Currently Brittain Resort Management is involved in the management and operation of eleven resorts. For more information about Brittain Resort Management, visit www.brittainresortmanagement.com.

About IQware

Deerfield Beach, Fla.-based IQware has been “Helping Hospitality Partner With IntelligenceSM” for 25 years. Today, more than 5,000 end users utilize IQware software to help best market and manage more than 100,000 rooms generating more than $3 billion in gross room revenue. IQware brings with it more than 300 years of combined experience managing hospitality properties and developing and supporting related software. “Built By Hoteliers For Hoteliers,” IQware’s Global Property Management System and more than two dozen add-on modules optimize operations at properties of all types − limited- and full-service hotels, resorts, condo-hotels and timeshares − and all sizes − from regional hotel chains to multi-property management companies to small independents IQware is Your Single-Source Technology Partner through ongoing customized training, user-driven technology development, 24×7 support and lifetime software upgrades. Looking for a competitive edge? Look no further.

IQware “Helps Hospitality Better Find, Book, Host, Know & Keep Clients.” IQware solutions offer numerous ROI-generating tools including e-marketing, four-tier yield management, Web- Rez, packages, loyalty points, IQDestinations and IQLink — which pushes your existing PMS inventory directly to the most effective and profitable Intranet, GDS and Extranet channels.. And because IQware’s Global Property Management System has served as the heart of so many hotel operations for a quarter century, today IQware also can provide the lifeblood for Condo Management, Point Of Sale, Sales & Catering, Online Reservations, Spa Management, Marina Management, Central Reservations System and e-CRM electronic (Customer Relationship Management). IQware takes technology partnering to a new level − just ask our ever-expanding family of clients conducting business in two dozen countries. For more information, visit www.iqwareinc.com or call (877) 698-5151.

Interview with a speaker: Marloes Knippenberg

The HITEC Dubai team sat down with HITEC Dubai speaker, Marloes Knippenberg, Chief Executive Officer, Kerten Hospitality to discuss the pain point of the regional hospitality landscape, why it is important to stay up-yo-date with the latest technologies and what people can expect from attending HITEC Dubai this year.

Can you tell us more about what HITEC attendees can expect from attending HITEC Dubai?

I believe that attendees will learn a lot by attending HITEC – the technology sector is one that is developing very quickly, and the industry can only progress by discussing best practice. It’s also a great place to network and meet peers.

What do you think are the main pain points of regional hospitality industry?

In the region, I think the challenges are related to guest identity. We can aspire to the airline industry’s innovation around check-in, and how it manages guest expectations related to wanting to be more mobile and digital. Currently in the Middle East, the restrictions we face when it comes to check-in requires more manual processes. If we could figure out a way to overcome these challenges and validate guest identities, then we would be able to offer a much more seamless experience.

Why do you believe that keeping up-to-date in the latest technology is so important in this industry?

It’s important to the extent that technology is designed with the intent to deliver upon our vision. When it comes to Kerten Hospitality, first and foremost we are a hospitality company, so we have to deliver a hospitable experience and those experiences come from human to human interaction. It’s not necessarily that technology by itself is the foundation of what’s going to drive guests into our businesses but it’s the technology that we use to deliver the hospitality that will bring them into our doors.

In what ways does the hospitality industry in Dubai embrace technology? What are some examples of emerging technologies, and what impact do they have—or what roles do they play—for your company?

Dubai is a hub of innovation; the city is very welcoming of new technology and new innovation. It’s a great place to foster new ideas and accelerate implementing innovation. There’s a big ecosystem of incubators of startups and accelerators that do specifically want to tackle the challenges of the hospitality industry.

What are some current industry trends taking place in Dubai today?

The availability of technology in the hospitality industry is allowing boutique and niche brand operators, quite specifically, to serve their guests better. The hospitality sector is currently grappling with the issue of saving costs; however, the use of technology such as artificial intelligence fits into this movement and can help streamline processes, provide valuable insights into the needs and wants of guests, and optimize experiences.

What are some issues that you have encountered in the industry, and what are examples of real-world strategies you would implement to resolve these issues?

Data and systems are the main global issues. The industry as a whole has old fashioned systems that need to be enhanced to put data and functionality first. We have closed proprietary systems so the challenge in the hospitality industry is legacy and the cost of change. We are not one of the industries that can just replace or overhaul legacy systems every 10 years. Our challenge is that we have very old systems and we don’t have the money to rip them out and replace them.

Hoteza Hospitality Software

Hoteza is the most intuitive and flexible information, communication and entertainment system in hospitality industry and include such products as Hoteza IPTV, Hoteza HotPad, Hoteza Mobile, Hoteza HSIA and Hoteza HotSign.

Hoteza system enables to increase hotel guest loyalty and significantly simplifies work of Marketing and IT departments all Hoteza products have a single cloud-based back-end and seamlessly integrated with all major PMS, GRMS and POS systems. Important advantage of Hoteza products is 24/7 cloud-base monitoring system that allows to provide the highest level of service.

More than 200 hotels around the globe are Hoteza customers. The portfolio includes hotels operated by Kempinski, Marriott, Radisson, Accor, Hilton, IHG, Wyndham, Corinthia, Rocco Forte, MGM, Hard Rock, Wanda and other international hotel chains.

AirStream by Hoteza: the ultimate mirroring and streaming experience for hotel needs

Your hotel guests want to feel at home and be able to enjoy and easily share content from their devices with the hotel room TV. Hoteza AirStream solution allows your guests to wirelessly share content from their Apple or Android devices just in few steps.

No more cables and hardware behind the TV. We adapted AirPlay and Google Chromecast to the hotel specific needs, so that there’s no need to install any dongles in every room. Just install as many as you need in the server room and let your guests enjoy mirroring their own contents.