HFTP Sells Out Exhibition for Upcoming HITEC Amsterdam 2018, A 20 Percent Space Increase from Previous Year

Hospitality Financial and Technology Professionals (HFTP®), an international nonprofit association and producers of Hospitality Industry Technology Exposition and Conference (HITEC®), has sold all exhibit spaces for the upcoming HITEC Amsterdam 2018. HITEC Amsterdam will feature 84 exhibiting companies – a 20 percent increase from the inaugural 2017 event. A floorplan with a list of participating companies is available on the HITEC Amsterdam website. HITEC Amsterdam will take place from 11-13 April at the RAI Amsterdam Convention Centre in The Netherlands.

For companies who were not able to reserve a booth in time, a waiting list for booth space is available with placement given on a first-come, first-served basis. HFTP also offers exhibitor supporter packages for non-exhibiting companies, which grants access to all of the same perks HITEC exhibitors receive – the next best thing to having a booth. Exhibitor supporters receive two full conference registrations, recognition in the HITEC mobile app as well as branding throughout the conference.

For exhibiting companies, sponsorship opportunities are available for companies to stand out and have their organization name seen by the thousand plus attendees before and after the show. See which opportunities are still available and download the marketing kit by visiting the event website.

“The inaugural HITEC Amsterdam event last year featured over 1,100 hospitality professionals from around the globe,” said Frank Wolfe, CEO at HFTP. “HITEC dominates the hospitality conference and tradeshow space on an international level, and is a valuable way for companies to gain exposure within the North American, European and Middle Eastern markets.”

Booth space for HITEC Houston, the largest HITEC of 2018, is available now – last year’s space sold out quicker than ever before. HITEC, produced by HFTP since 1972, offers a unique combination of top-notch hospitality technology and finance education, led by industry peers and experts, and an unparalleled trade show showcasing the latest hospitality technology products and services.

HITEC Amsterdam will be the first of three HITEC events in 2018. The larger HITEC Houston will take place June 18-21 at the George R. Brown Convention Center in Houston, Texas USA. HITEC Dubai will take place in December in Dubai, UAE.

To be a part of HITEC DUBAI send enquiries to chukkyn@naseba.com ( Marketing Manager) and roufb@naseba.com (Project Manager).

HITEC DUBAI 2018 is expected to be bigger and better than the 2017 edition which brought over 600 hospitality stakeholders from the Middle Eastern region.

HFTP and Naseba Set New Standard in The Middle East with HITEC Dubai

Co-produced by Hospitality Financial and Technology Professionals (HFTP®) and Naseba, more than 600 hospitality technology professionals came together for the inaugural HITEC Dubai. The event served as a regional, Middle Eastern counterpart to HFTP’s 45-year-old Hospitality Industry Technology Exposition and Conference (HITEC®) – the world’s largest and oldest hospitality technology exposition and conference brand. HITEC Dubai served as HFTP’s third HITEC of the year, and took place from November 14-15, 2017 at the Conrad Dubai in Dubai, UAE.

The inaugural conference featured 600+ hospitality stakeholders, 40+ solution and service providers and 30+ industry expert speakers. Modeling the HITEC Amsterdam format, the show offered an education program, exhibits and networking. Unique to HITEC Dubai was a summit with one-to-one business meetings between pre-qualified hoteliers and cutting-edge technology providers. Planned by the HITEC Dubai Advisory Council, featuring industry experts with 200+ years of combined experience, the education program included topics such as: PMS; SaaS; robots; smart rooms; cyber-security; travel technology; blockchain; and much more.

“It was important for HFTP to expand the HITEC brand into the Middle Eastern market to advance hospitality finance and technology in the region” said HFTP CEO Frank Wolfe. “HFTP continues to receive requests to bring both our educational resources and expand our network of volunteer experts to other regions of the world. HITEC Dubai’s success is a notable example of the industry’s desire for and support of our efforts.”

HITEC Dubai 2018 demand is already so strong that it has outgrown its initial venue. Planning for a new venue is underway and both venue and dates will be announced soon. Like other HITEC events, priority for participation will be given first to those who participated in HITEC Dubai before others are added.

“We were very excited to have HITEC based here in Dubai, United Arab Emirates for the first time,” said HITEC Dubai Advisory Chairman Marwan Al Ali, group CIO at Jumeirah Group – one of the largest hospitality groups in the Middle East. “HITEC, over the last few decades, has developed a very strong reputation when it comes to hotel technology. HITEC plays an important role in connecting people across the industry, and bring[s] the latest trends in technology to the audience attending HITEC.”

Upcoming in 2018, HITEC Amsterdam will take place from April 11-13 in addition to the larger HITEC Houston from June 18-21 and HITEC Dubai in late 2018. For more information about HITEC and HFTP’s other international activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. For more information about HITEC Dubai, visit www.hitec-dubai.com or download the comprehensive HITEC 2017 multi-event mobile app from the iTunes Apple Store and Google Play.

About HITEC

HITEC is the world’s largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.

HITEC is a well-known, global event with its North American show gathering over 6,000 attendees, from around the world, and presenting the latest hospitality technology products and services from over 400 companies – this trade show is the world’s largest, most comprehensive showcase of hospitality technology. Each year the HITEC Advisory Council identifies the top technology issues/trends of interest in our industry. The selected topics serve as the framework for the HITEC education program. In 2017, HITEC expanded internationally into Europe and Asia.

For more information about HITEC and HFTP’s other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.

About HFTP

Hospitality Financial and Technology Professionals (HFTP®) established in 1952, is an international, nonprofit association, headquartered in Austin, Texas, USA, with offices in Hong Kong, United Kingdom and the Netherlands. HFTP is recognized as the spokes group for the finance and technology segments of the hospitality industry with members and stakeholders spanning across the globe. HFTP uniquely understands the industry’s pressing issues and assists its stakeholders in finding solutions to their challenges more efficiently than any organization. It does this via its expert networks, research, certification programs, information resources and conferences/events such as HITEC. HFTP also owns the world’s only hospitality-specific search engine, PineappleSearch.com®.

For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit. Follow HFTP/HITEC on HFTP Connect, Facebook (@HFTPGlobal; @HITECconference), LinkedIn, Twitter (@HFTP), Instagram (@HFTP_HITEC), Flickr and YouTube for the latest news. Stay tuned to HFTP’s industry-specific, informational news sites: HFTP News, HITEC Bytes, HFTP Club Bytes and HFTP Finance Bytes.

Increase Hotel Revenue: Three Better Booking Experiences

Penned by: Frederick Sabty, Vice President of Hospitality Solutions, Avaya International

Tajawal. Trivago. Hotels.com – As a hotel executive in the Middle East, you are likely to know these brands very well. All of these offer Arabic language platforms, aimed at attracting the growing digital population of the region. With hyper smartphone penetration rates and a growing tourism source market, it is hardly surprising online travel agencies (OTAs) are targeting the Middle East.

So, how can hotels deliver distinctly better booking experiences and continue to differentiate their brand through service? Looking at the results of a 2017 survey of GCC travelers by Avaya, we can suggest three ways.

No. 1: Innovate at the First Point of Contact

A key reason guests book through OTAs is undoubtedly because their websites are tailored to be easy to use. Avaya found that GCC travelers prefer to book their room online, with 39% choosing to use an OTA, followed by 37% using the hotel’s website, and 27% the hotel’s mobile app.

It’s imperative that hotels innovate at the first point of contact by transforming the web user experience—whether this means meeting customers during the actual booking process, or delivering unmatched expertise via chat as they surf the web for deals.

Imagine a world where customers can simply click a button on your website to be instantly connected with the right staff member from any department. This kind of natural engagement drives customer experience and more lucratively, brand affinity. So, stop limiting your hotel staff with outdated tools and empower them with supportive multi-channel communications capabilities.

No. 2: Offer a Contextual Mobile App Experience

Travelers in the GCC are embracing digital solutions to enhance experiences, with 89% surveyed found to have used a hotel mobile app. This signals the need for two things: a mobile-optimized website (after all, bookings via desktop are still alive and well), and a high-functioning mobile application.

The mobile app is especially important, as consumers are increasingly seeking digitally-inspired solutions to simplify their hospitality experience. As such, this app should include unique mobile features that let hotels gain an inherent understanding of travelers’ intentions and motivations for improved bookings.

Yet, it shouldn’t end with booking. The purpose of a mobile app is to simplify and enhance the customer experience as part of the end-to-end guest journey. Tracking of bill changes and charges was found as the most useful element in a hotel mobile apps for GCC hotel-goers, at 25%, followed by the ability to explore hotel surroundings, such as nearby attractions, at 22%.

No. 3: Invest in Advanced Resource Matching

A major issue among OTAs involves a lack of transparency, from adding unexpected fees at check-out to having blurred refund policies. Worst of all, imagine arriving at the property with your family, only to find that the hotel does not even have your reservation? It happens.

Hotels can capitalize on this digital distrust by working to offer authentic and relevant information that streamlines booking—specifically, through intelligent resource matching. When selecting the most crucial factor in evaluating their stay in the hotel, GCC travelers cited a smooth and fast check-in as the most important at 31%.

Resource matching ensures customers are quickly and intelligently routed to the right subject matter expert, regardless of where the expert is within the organization. For instance, if a customer starts a conversation about billing with an agent via web chat, the customer can be immediately placed in contact with a staff accountant who’s headed back to the office from lunch.

Best of all, an advanced customer engagement platform can track customer conversations and consolidate that data across virtually any interaction channel—web, mobile, contact center. This creates a real-time data repository that workers can use to transform customer service. This includes (you guessed it) better booking, and ultimately check-in, experiences.

Differentiate Your Booking—and Guest Stay—Experiences

It may seem that OTAs have the upper hand, yet there’s an undeniable value of personal, human service. Case in point: a global industry study found 93% of customers strongly agree that despite digital advances in the travel industry, the value of personal service cannot be replaced.

Hotels should strategically capitalize on this with competitively differentiated booking experiences—and keep building from there to improve the overall guest experience.

To learn more about how Avaya is working with the hospitality sector to take guests beyond the digital experience, browse this resource guide.

ABOUT FREDERICK SABTY

An experienced veteran of the communications, hospitality and business services industry, Frederick is responsible for delivering industry-specific solutions to the world’s passionate hospitality providers.

Frederick joined Avaya in early 2007, bringingover a decade of experience in hospitality-specific consultancy. Prior to his role at Avaya, he was the Director of IT for Jumeirah Group’s Burj Al Arab, and has been a key implementer of integrated solutions for hotels in the Middle East and around the world.With 17 years of regional enterprise experience, Frederick is an advocate of technology-driven innovation with business-impact. Frederick graduated from the Haute École d’Art et de Design de Genève, with a focus on Interior Architecture.

Avaya’s hospitality solutions offering empowers the industry to deliver service beyond the digital experience, with a portfolio coveringCX within hospitals, hotels and other hospitality-related enterprises. Along with his team, Frederick enables 9 out of 10 top global luxury hotel brands to deliver seamless experiences through communications, software, and networking solutions.

GUEST POST (HOTELFY BLOG)

Travellers of today manage their daily lives through their smart phones – at home, and also when on the road. Many hoteliers are planning to get their own hotel app. The problem is that consumers do not want to download too many apps in their phones. And those who do, don’t usually keep them very long. The fact is, that travel apps are the ones, that get discarded the fastest. (TechCrunch 2017)

What we need is an ecosystem, rather than just another app, which will not be discarded after it was used once.

Customer Experience and Guest Journey are the buzzwords, that pop up, whenever we read about the articles related to hospitality. We have heard many hoteliers to say, that improving those are among the top priorities for them in the near future. But are there easy-to-implement Customer Experience Management (CEM) tools available for hospitality?

OTA-channels and AirBnB have entered the market. OTAs are even developing their own loyalty programs. And AirBnB has developed an ecosystem, which is easy to use and attracts guests with the superior Customer Experience.

Hotelfy is the concept for hotels to fight against those two – in the manner, that guests feel they are treated (again) like kings and queens, without the need to fill their precious phones.

Hotelfy enables guests to download only one app, which enables them to master their reservations, manage rooms and to communicate with all the listed hotels. Since the ecosystem covers several hotels, the guests are less likely to discard it after visiting one hotel. They may use it again and again with new visits and hotels, and thus it is already saved and in use, when they return to that same hotel again.

The App has 2 layers: General layer and the hotel layer. 

In the general layer there is the relevant data of the guest, such as room preferences, possible health details, travel habits and travel documents. The guests can also manage their data, so it is stored and shared in the way it is required in different countries.

In the hotel layer, the hotels can display their information, offering and services just like they would do in their own app. The guests can also manage their stay, room (e.g. mobile key and air conditioning) and order different products & services – also before the stay. The hotels can streamline their processes with different elements, such as check-in and -out. Two-way communication is possible before, during and after the stay.

When we have studied different apps that hotels are using, they are generally good for booking a room and maybe to manage the loyalty points. What they often lack, is the professional way to improve the guest journey from the consideration point, until the guest has left.

Hotels have different options to take part. 

Hotels do not necessarily have to integrate everything from the PMS to CRM and POS with the App. Hotels can also start with the Lite version and start benefiting from this movement in the matter of days. You’d be surprised to know how many features and benefits we can offer even with this Lite version. The guest does not necessarily even notice whether the hotel is using the Lite or the Pro – the differences are more at the back-end.

The recommendation is, that a hotel first adopts the Lite version and starts getting the feedback and experience. Once the hotel’s knowledge about the App usage has increased, we can optimise the integration of the Pro version.

Hotelfy acts also as a CEM-tool.

Another fact is, that the hospitality industry is really behind the other industries (like retail and banking) in digitalization. “The digi-leap” can be seen big and difficult to tackle or take. Hotelfy ecosystem is designed so, that the entire Guest Journey from planning a trip, to arriving at hotel and re-booking the next stay can be professionally managed in the digital way. There are many touchpoints that we can manage with the app.

When we implement Hotelfy in a hotel, we also want to design the processes around it. Hotelfy is not just another software, it is an ecosystem, which requires some re-thinking about how to best serve the guests in the modern way.

The only way to compete for example against AirBnB is to think and act differently. The hotels must re-design some of their processes and to start serving their guests in the way they want – through their smart phones (but not filling them).

If you wish to know more about Hotelfy, please read the concept: http://www.limber-way.com/hotelfy-concept

 

By Hannu Vahokoski

CEO of Limber Way

FORCIVE CASE STUDY: DATA IN HOSPITALITY

Forcive will be at HITEC DUBAI on November 14th -15th, 2017. Don’t lose the opportunity to join us at the Panel Discussion, Main Ballroom, November 15th at 10.45am.

We will walk you through our innovative way to address some of the most complex issues related to Data in Hospitality. Forcive helps you gathering the most out of your customer data lifecycle while improving the customer experience: is the key to create more engaging interactions with your guests, increase the likelihood to return and expand their spend into a focused manner. Forcive’s real-time capability to capture and operationalize any live data at extreme scale enables predictive customer lifecycle values techniques which are imperative for the hospitality industry.

Download the white paper here.

HIGH-SPEED INTERNET AND THE HOSPITALITY INDUSTRY: AN INTERVIEW WITH M3CONNECT’S CEO

Due to the growing interconnectivity of today’s guests, High-Speed Internet Access has become an essential technology for the hotel industry to invest in. HFTP and Naseba sat down with Emilio Dragas, CEO of m3connect, a leading Wi-Fi Internet Service Provider (WISP) based in Europe.

In our interview, he touched on the importance of guest interconnectivity, the challenges the hospitality industry is facing in regards to this, and the impact of 5G on the hospitality industry.

INTERVIEW

Q: In your opinion, what are the current trends in the hospitality industry that technology companies should capitalize on? 

A: A current trend that we are seeing is the creation of software designed intelligence WAN and LAN networks. The hotels need to provide reliable and easy interconnectivity for their guests so they can integrate their own devices, such as smartphones, tablets and laptops. These need to be easily integrated over the in-room entertainment system and hotel Apps. Vendors are expected to provide secure networks and backend technologies that allow for automated customer experiences throughout the hotel. In addition to that, the IoT will play a major role in managing all devices on the hotel premises. The keywords are automation, SD-WAN/LAN and AI driven network support.

Q: What is the biggest challenge the hospitality industry is facing? 

A: On the one hand guests are willing to take the risk of booking through platforms like Airbnb, not knowing what they get, on the other hand, those customers expect a perfectly smooth end-to-end service when they are booking with well-known hotel brands. Ease of booking, transfer services, check in- and out processes, loyalty points and programs, in-room services and as a matter of fact almost all other hotel services are expected to be reviewed, monitored and managed through mobile hotel apps or some other forms of online services, which in turn need to be connected to review sites like TripAdvisor, with ease of use to the hotel guest.

Q: AT HITEC DUBAI, you’ll be speaking about the power of 5G, what roles do you see 5G and Bandwidth playing in the hospitality industry?

A: With 5G we will see new applications and new business models appearing, which need to be supported in the hotel environment as well. A customer expects to be connected automatically to any network at any time. A future-proof network will need to deliver 5G connectivity in combination with local-based services. Providing Infrastructure to traditional MNO´s and their customer will be a part of the network and a new business opportunity for hotels as they can act as a neutral Host in the 5G ecosystem.

Q: You provide all-in-one solutions for your hospitality clients. What are the advantages of this approach as compared to providing individual solutions?

A: Historically hotels used island solutions to cover their needs. Those solutions were typically from lots of different vendors and the systems would not be interconnected. It was challenging for hoteliers to “manage” all those vendors and their individual contracts, let alone pinpointing and fixing a failure within the network.m3connect has developed conn4, the ultimate hospitality service platform which simplifies management of services through a single online dashboard, which can be tailored by the user, for the user. It allows for a centralized control over all locations, allowing to change all the content on all devices through its incorporated user-friendly CMS. Rolling out brand-wide marketing campaigns on all devices across all platforms was never faster or easier.Conn4 allows for a harmonized user experience across all venues and devices.

END

m3connect is a Wi-Fi Internet Service Provider (WISP), established in the hotel industry since 2001 and now one of Europe’s largest and most innovative hotspot providers.

m3connect is the lead sponsor for HITEC DUBAI and will be showcasing the full capabilities of its conn4 hospitality solution.

The full demo will not only show how they incorporate in-room entertainment, Wi-Fi, Digital Signage, VoIP and location-based services, but also how easy it is to manage all the content and services and how to quickly create marketing campaigns through the in-build CMS and the delivery of those to all end-user devices and screens.

Visit the m3connect’s booth #206 at HITEC DUBAI.

 

HITEC DUBAI, officially endorsed by DTCM, aims to facilitate Tourism Vision 2020.

As part of Dubai’s Tourism Vision 2020, approved by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Ruler of Dubai and UAE Vice President and Prime Minister, Dubai plans to attract 20 million visitors per year by 2020. Dubai is renowned for raising the bar and making the impossible happen. EXPO 2020 will bring a huge influx of international visitors into the UAE and the hospitality industry plays a vital role in securing Dubai’s position as one of the world’s premier tourism hubs.

To help realise this vision, HITEC, the world’s largest hospitality technology exposition and conference brand is debuting in the Middle East, with Dubai as the host city.

HITEC DUBAI, co-produced by Hospitality Finance and Technology Professionals (HFTP) and Naseba, will feature an expo floor with over 40 technology providers showcasing the latest innovations; and a summit for hospitality decision makers and technology providers to conduct business.

HITEC DUBAI’s advisory council has meticulously crafted an educational session with panel discussions, tech talks and workshops that allow hoteliers to discuss solutions that will transform their operations. Smart rooms, loyalty by blockchain, PMS, sustainable technology, all cloud hotels and smart data analytics are just some of the many topics being covered as part of the agenda.

HITEC DUBAI’s advisory council chair and Jumeirah Group CIO, Marwan Al Ali, noted “technology enhances guest experience, reduces costs and increases profitability – all of these are paramount to the region leading up to mega events like Expo 2020 and beyond. I invite all key hospitality stakeholders to make the best use of HITEC’s debut to the Middle East.”

Dubai’s Department of Tourism and Commerce Marketing (DTCM), the principal authority for the planning and marketing of tourism in Dubai, is responsible for helping to realise Tourism Vision 2020 and has also officially endorsed HITEC DUBAI.

“Technology has become the central nervous system of all leading economic drivers in the region including the hospitality industry. We are pleased to receive the endorsement of DTCM for HITEC Dubai, an impact-driven technology show for knowledge sharing, product show-casing and deal-flow within the hospitality industry.” said Naveen Bharadwaj, Production Director of Naseba and HITEC Dubai.

Frank Wolfe CAE, CEO of HFTP, said “Several Middle Eastern stakeholders have attended HITEC in North America over the years and we are very glad to follow their requests and bring HITEC to Dubai for the benefit of the wider industry. DTCM’s endorsement underlines the government’s commitment to industry-wide adoption of technology and innovation.”

For more information, contact Sharath Ravi on +971 44 55 79 13 or email at sharathr@naseba.com

 

About HITEC Dubai

Hospitality Industry Technology Exposition and Conference (HITEC®) is the world’s largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education and brings together the brightest minds and hottest technologies from across the globe to one place.

Hospitality Financial and Technology Professionals (HFTP®), producers of HITEC, will partner with Naseba, a business facilitation company, to bring the brand to Dubai. Making the event accessible to buyers from the lucrative Middle Eastern market.

The show will offer an education program and exhibits. In addition, HITEC Dubai will feature a summit with one-to-one business meetings that have become the hallmark of Naseba’s platforms. Hoteliers attending the summit portion of HITEC Dubai will be pre-qualified to confirm their purchasing authority, budgets, timelines and solutions of interest.

So far, over 50 sponsors and exhibitors have confirmed their attendance at the event. With more than 500 hospitality stakeholders in attendance, the event is set to be the Middle East’s largest hospitality technology showcase and deal flow platform.

hitec.naseba.com

AN EXCLUSIVE INTERVIEW WITH MARWAN AL ALI, HITEC DUBAI’S ADVISORY COUNCIL CHAIR

HITEC, the world’s largest hospitality technology showcase will be coming to Dubai on November 14-15 at the Conrad Dubai Hotel.

To plan the event’s educational program, an advisory council of experts with over 200 years of combined industry experience has been formed.

Naseba and HFTP sat down with HITEC DUBAI’s advisory council chair, Marwan Al Ali, the Group Chief Information Officer of Jumeirah Group, one of the largest hospitality groups in the Middle East. 

Marwan Al Ali is responsible for enabling business by deploying functional technology solutions. In our sit down we touched on the following:

  • The impact Expo 2020 will have on Dubai’s hospitality industry 
  • Technology’s role in the region’s hospitality sector 
  • What hoteliers should look for when evaluating technology  
  • What HITEC means to the Middle East  

View the full interview below and register to join Marwan and other hospitality stakeholders from the Middle East at HITEC DUBAI. 

AGILYSYS ANNOUNCES NEW MOBILE CAPABILITIES IN LATEST RELEASE OF INDUSTRY-LEADING PROPERTY MANAGEMENT SYSTEM

Agilysys Announces New Mobile Capabilities in Latest Release of Industry-Leading Property Management System
LMS 7.4 Includes Add-On Functionality for SMS Messaging, Mobile Pre-Check-in and Check-out, Mobile Housekeeping and More

ALPHARETTA, Ga. — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the latest version of its Lodging Management System® (LMS) property management solution. LMS 7.4 includes a wide range of new industry-leading features and add-on functionality that will allow customers to dramatically improve operations and ensure the security of guest financial data. New functionality includes mobile pre-check-in and upsell, mobile check-out and housekeeping, as well as rGuest Seat dining reservations.

Agilysys LMS is recognized as one of the hospitality industry’s premier property management solutions, with automation for every aspect of hotel operations, including reservations and credit card processing, accounting and housekeeping, activities scheduling, food and beverage sales, online reservations, remote check-in and more. Leading global properties rely on LMS’s flexibility and ease of use to increase productivity, maximize revenue per guest and ensure repeat business.

The latest version of LMS builds on its success as a market-leading property management system, with enhancements based on enhancing the guest experience, input from customers, and analysis of future trends. LMS 7.4 features new add-ons for mobile pre-check-in that allow the hotel to offer room upgrades and service enhancements that increase the bottom line, room ready messaging, digital check-out, and mobile housekeeping. LMS 7.4 is designed to help gaming resorts and hotels grow revenue opportunities with upsell automation, make lasting connections that enhance guest satisfaction, and boost efficiency of staff and operational workflows.

Other LMS 7.4 enhancements include:

CMS Enhancements
Improved ACSC integration allows for separate LMS and ACSC instances, removing the need to take ACSC down in order to upgrade LMS
A new web view of in-house guest and audit reports
Larger cashiering screen size, allowing more information at a glance
Automatically capture and direct bill guest folios at check-out
Line comp, or transfer multiple tickets at the same time
Additional quick keys to see in house guests or arrivals
Enhanced integration with multiple Casino Management Systems
“Agilysys continues to transform the hotel technology landscape with the latest version of the LMS property management system,” said Eileen Bennett, Director of Product Engineering at Agilysys. “LMS has always set a high standard, with unparalleled reliability and a wide range of features and functionality. Now, our industry-leading system delivers even more powerful capabilities, with enhancements that enable properties to streamline operations, boost efficiency and make more profit-driven decisions, all while delighting guests and building passionate guest loyalty.”

 

About Agilysys
Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company’s solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com.

HSMAI TO PARTICIPATE IN THINK TANK SESSION AT HITEC DUBAI

HSMAI will be organising a Revenue Management Think Tank at HITEC DUBAI taking place at the Conrad Dubai Hotel on November 14th and 15th

HSMAI is a global organisation of sales, marketing, and revenue management professionals representing all segments of the hospitality industry.

With a strong focus on education, HSMAI has become the industry champion in identifying and communicating trends in the hospitality industry while operating as a leading voice for both hospitality and sales, marketing, and revenue management disciplines, as well as connecting its members with customers.

HSMAI operates regionally around the globe via Regional boards of directors and staff.  There are three regions: the Americas, Asia Pacific, and Europe, and a chapter in the UAE.  Each region has geographic chapters and signature programs and services for association members.  HSMAI has a Global board which is comprised of delegates from each region.

Find out more about HSMAI’s history in the video below: