Sky Software Grand Project at Constance Hotels & Resorts – Case Study

Introduction

Constance Hotels & Resorts is a collection of luxury five-star hotels distributed in the Indian Ocean in Mauritius, the Maldives, the Seychelles, Madagascar and Zanzibar.

The prestigious group was looking for an advanced integrated solution that enables them of having a total control over their all human resources related tasks and procedures, starting from the employee hiring/recruitment, passing by employee profiles, attendance, vacations, training and ending with payroll calculations.

A paperless online workflow working environment was also needed to manage all employee self-service private operations based on online vacation balances that are being updated at all times with retroactive increase calculations that would be handled automatically by a professional Human Resources Management System (HRMS) without the need to use external spreadsheets that would require human intervention and continuous auditing efforts, which should only lead to errors and out-of-date records most of the time in addition to the extra effort and double-work required by the HR staff themselves.

The Solution

Following a series of meetings and demonstrations on Bayan Human Resources Management system with Constance head office to ensure the level of compliance of the system with the current and future demands and requirements of the leading hotel management company, Sky Software was given the green light to implement Bayan HRMS application and databases at the centralized datacenter located in Mauritius for Constance Hotels & Resorts with high-speed VPN connections across remote sites in Maldives and Seychelles, during which a grand development plan was devised to apply the specific legal and labor laws of Mauritius, Maldives and Seychelles in addition to the specific Constance hotels processes and procedures in Bayan HRMS.

Successful installations for Bayan HRMS then took a place at Constance Hospitality Management Ltd (Head Office), Maurice Constance Belle Mare Plage, Constance Prince Maurice and Constance C Palmar Resorts in Mauritius and Constance Moofushi and Constance Halaveli Resorts in Maldives and Constance Ephelia and Constance Lemuria Praslin Resorts in Seychelles.

At each hotel, Bayan HRMS has successfully provided a solid base, professional workflow standard and paperless environment for all HR-related tasks and procedures. This included employee profiles and official documents, attendance and vacation records and payroll calculations, while benefiting from the corporate Web accounting system interface, which has been activated for ledger integration including payroll, vacations and ticket accrual figures.

Development

New Overtime setup were developed to meet Constance Overtime rules and policies; this included customizing Over Time rules for working in weekends and public holidays, special rules were also set on department and occupation. As a result, Constance hotels can now calculate employees’ overtime automatically using their own rules.

Bus Fare Refund was another setup that developed to allow the bus allowance calculations for employees with early arrival (earlier than the bus time) and employee late departures (after the bus leaves).

On the other hand, special income tax and social security reports were customized to meet each country’s specific laws and policies.

Back office interface was also implemented to enable the automatic import of payroll, vacation accruals and statistical vouchers, whereas the banks interface was activated to facilitate the banking transactions.

Impact

The efficiency, accuracy and advanced features of the new system have made an immediate impact that was observed by the HR departments at all the hotels, were all employee related procedures became much easier to handle.

“Thank you for your professionalism and your passion. You are a great ambassador of your company and it has been a true pleasure working with you and learning how to use this great new tool. I have no doubt that Bayan will create a real difference for us.” 

–Bruno  Le Gac, General Manager at Constance Lemuria

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